Order changes, including shipping address changes can be made prior to shipment by contacting us with a call or text to 760-701-1121 or by sending an email to firstname.lastname@example.org. We receive email and texts after hours and will happily make the change. Please keep in mind that an order change may delay your shipment 3-5 days.
What if my order is damaged during shipping?
The workmanship of your print is individually inspected and guaranteed against fading for more than your lifetime. If you receive a damaged or defective product, please let us know as quickly as possible. Your complete satisfaction is our utmost goal. Please take a digital photo of any damage to your shipment, including a photo of damage to the box your order was shipped in. Send your photos to email@example.com or text photos to 760-701-1121, including your full name, the order number and a brief description of the damage. We will reply to you with confirmation that we have received your photos, that your order is being processed and that a return label from the shipping provider is being generated. Hear2heaL Studio will file a damage claim with the shipper and your replacement will be shipped once we receive your return.
If you aren’t satisfied with your art, we accept any product returned in NEW CONDITION for up to 10 days for a full refund. Hear2heaL Studio will exchange any print image for store credit towards a larger image. We do not offer prepaid labels on new condition returns or exchanges.
Your art should be a comfort and pleasure, not an aggravation...it is our sincere desire to have every Hear2heaL art print admired!
Please keep in mind the color differences between monitors may cause the art print you receive to be slightly different than what you see on your computer.
Hear2heaL Studio Music Lessons and Mellow Yellow Horsemanship Lessons are available Tuesday thru Friday between 10 a.m. and 6 p.m. PST. Click the send message button below or text us at 760-701-1121. We will respond ASAP, usually within 2-3 hours.
Thank You for reaching out...we truly look forward to hearing from you.
675 Maria Road, Pinon Hills, California 92372, United States